Services
At MultyComm we belive that good products are only perceived as good if the services to support the customers of the product are in line . We follow a 360 degree approach to provide services to our customers. Our teams based out of Dubai and India work in shifts to provide both our carrier and enterprise customers with round the clock services to keep their systems up and running . More importantly - with MultyComm you get access to the TAC3 support for all major escalations which have not been solved in 120 minutes . This ensures that all of our customers have a smile and sleep well at night knowing that MultyComm is looking at your back .
Planning & Scoping
Partnering with MultyComm for your Planning and Scoping needs means you're working with a team of experienced Network Planners who prioritize understanding your business use case. We take care of all the dependencies to provide a comprehensive solution that is not only cost-effective but also highly reliable. Our most optimum design is tailored to meet your specific needs. Contact us today for more information.
Network Designing and Architecting
Our expert team offers Network Designing and Architecting services that are geared for expansion and scalability. We ensure easy integration with your existing and third-party applications and provide built-in resiliency and high uptimes. We carefully consider network dependencies and plan for any exigencies, providing alternate routes for traffic and network offload. Trust us to create a network design that will exceed your expectations.
Installation and Commissioning
Experience a hassle-free installation and commissioning of your cloud telephony system with our expert team. Our dedicated professionals ensure that your system is installed and commissioned flawlessly, and we have a centralized NOC to manage and control any outages. Be assured of a process-driven approach that caters to all your specific needs.
Acceptance Testing
Our Acceptance Testing service is the most comprehensive in the industry, thanks to our 48-step Acceptance Test Manual. We leave no stone unturned in our quest to provide the most thorough testing for all processes. Additionally, we offer a separate testing process for integration touchpoints to ensure the highest level of accuracy. We also believe in complete transparency, which is why we share a punchlist with our customers for signoff and provide an AT document at the beginning, which is prepared jointly with the customer.
Support
Our Cloud Telephony Support Team, with dedicated professionals across two international locations, follows a comprehensive 360 Degree approach to ensure you get the best customer service possible. We provide 24x7 coverage across all geographies, including Tier 1, Tier 2, and Tier 3 support, as well as Engineering Support available 24x7. You can access us easily through Mail, Chat, Phone, including our support channel on our own Collaboration platform. Using our Ticketing platform , we have a minute by minute update of the issues pertaining to your platform and the latest updates that are needed / applied to your system .
Preventive Maintenance
Our Preventive Maintenance service is designed to keep your telephony system running smoothly and efficiently. Our team of experts takes care of everything, from keeping records of essential and non-essential updates required by the system to providing patching information, OS and package updates, feature packs, and a major upgrade released once a year. Count on MultyComm for all your preventive maintenance needs. Also , each system details are maintained individually so that at aby point of time - our team and your ops team knows exactly what version the system is running on and what are the pending activities .
100% Satisfaction Guarantee
At MultyComm, customer satisfaction is our top priority. We are committed to ensuring our customers' success and happiness throughout their journey with us. Whether you need help transitioning, migrating, or deploying our cloud telephony services, our team makes the process easy and stress-free. We maintain 100% transparency and quality service to ensure that our customers' needs are met.
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We Never Make Promises We Cannot Deliver.