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PLATFORMS

A SIMPLIFIED UCAAS / CCAAS PLATFORM FOR BOTH CARRIERS AND ENTERPRISES WITH A CHOICE OF DEPLOYMENT IN THE CLOUD OR ON - PREMISE

MultyComm provides a single paltform which can be used by Carriers as well as Enterprises . This platform has all the features that is needed by carriers to deploy Class 5 services to their enterprise customers . Also with its uniqure features of white labeling - the system can easily be provided as a Reseller Cloud Telephony product . Having integrated Billing and Number / DID Management as well as a Integrated NOC to see real time consumption and usage patterns of the systems - its a single system for offereing Voice , Voice CX , Omni Channel CX , Collaboration , Video Meetings along with integration with mainstream applications from AI , Google Translate , Dialogflow and others .For Enterpises it provides a complete single stop communication platform which has all the features that they woudl need to manage productivity and teams . Combining an easy to use management interface and drag and drop call flow generator - it assists the admin teams to do bulk modifications and uploads of user data . Also giving a single UI screen for integrating your social media channels and seeing all your social media activity at one location further adds to a unifying experience from a user . Add to this the ability to manage the costs and allocate costs to various heads by making use of the internal billing system that comes with the system . 

 

 

Carrier Cloud IP-PBX platform for Class 5 Services

CARRIER PLATFORMS 

  • Cluster Architecture 

  • 99.999 Availability 

  • Multi- Tenant 

  • SIP Trunk Integration

  • Integration with legacy technologys including SS7 / ISDN- PRI / Analog Telephony 

  • In Built - Billing Engine 

  • Built - in Security - Network and User 

  • In-Built SBC 

  • Multi Factor Authentications 

  • Integrated SMS-C

  • White Labelling for Resellers

  • Integratable and Stand alone NOC

  • Real Time Pre-Paid Billing BSS

  • Bulk Provisioning of Devices 

  • Bulk Provisioning of Users 

  • Tenant wise Service Provisioning 

  • Geo Redundant Architecture

Enterprise Telepohony Platform which includes IVR , Conferening , Meetings

ENTERPRISE PLATFORMS 

  • Carrier Grade Performance 

  • 99.999 Availability 

  • Modular Feature Architecture  

  • In - Built Recording 

  • By Default Conferencing 

  • Drag and Drop - multi Level IVR

  • Outbound and Inboud Dialing 

  • Preview , Progressive , Predictive Dialers 

  • Agent Supervisor Management 

  • Campaign Manager

  • Customised Reporting 

  • Dashboards and NOC functionality 

  • Dynamic IVR 

  • CRM inntergation within system 

  • Click to Call and Website Integration 

  • Integration with third party systems 

  • Mobile clients with Voice and Video Calling 

Whatsapp, LIne , Telegram in a IPPBX , Contact Centre, Agent

SOCIAL MEDIA AND COLLABORATION 

  • Social Media Channels 

  • Whatsapp , Instagram , Facebook , Line , Viber, Telegram , Google My Business , SMS 

  • Chatbots , Website Widjets , Voice Bots 

  • Multi Agent Single Pane access

  • Integrated Reporting and Management for User and Supervisor 

  • CRM popup enabled with Social Media interactions 

  • Video Meetings - 100 party with recording and security 

  • Private Channel , Public Channel , Workflow Management and Collaboration Huddle 

  • Chat , Whiteboarding , P2P Video callig and Multi party video conferencing 

  • Applictaion Integration with productivity applications including Google Calender etc.

  • File / Video / Audio Sharing 

  • Integrated AI Tools like AI Assist , Language Translation etc.

  • Video transcript and Voice Biometric 

  • In Line Grammar , Language and Sppech Correction 

  • Rules framework and canned responses for standard interactions 

  • Ability to use companies own social media and AI account with no additional markup charges.

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Multilingual 
Functionality

Unifying & Simplifying 

UCAAS , CX, CCASS

CCASS , UCASS, MASS

C-COMM Platform 

Our C-COMM Platform is the ultimate cloud telephony solution. With carrier grade reliability and full security with built-in SBC, you can trust our platform to keep your communication running smoothly. Our 99.999% uptime and geo-redundant deployment further ensure that your communication is always available. With our real-time built-in NOC and full class 5 reseller enabled infrastructure, including a built-in payment gateway, our platform is the perfect choice for all your communication needs.

Cloud IPPPBX

E-COMM Platform

Our E-COMM Platform is a complete cloud telephony solution that offers seamless and efficient communication integration across your organization. Our subscription-based model is fully flexible, with options to upgrade or downgrade on a quarterly basis, meaning you only pay for what you need. Our platform is scalable from 5 to thousands of users, fully integrating telephony, video meetings, collaboration, and an omni-channel contact center with AI integration. Streamline your communication practices with our E-COMM Platform today.

Social Media integration with Call Centre

I-COMM Platform

Enhance your communication processes with I-COMM Platform! Our Full Omni-Channel Customer Experience Platform is the perfect solution for companies looking for a simple and streamlined communication experience. With integrated voice, social media, webchat, chatbots, ASR, TTS, and AI-enabled responses, communication has never been easier. Plus, with multiple dialer modes like preview, progressive, and predictive, you can customize the dialer to fit your specific needs. To top it off, our platform is fully integrated with applications like Google Translate, making communication possible in any language.

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