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Smarter Global Outreach Starts Here: Introducing MultyComm’s Time-Aware Dialing

  • 3d
  • 2 min read

Struggling with low call response rates or missed connections across time zones? In the world of customer experience (CX) and global sales, one factor can make or break a conversation — timing.


What if your communication system could automatically detect when your customer is actually available to talk?


Introducing a smarter way to connect:

"MultyComm’s Time-Aware Dialing"

What Is Time-Aware Dialing?


MultyComm’s Time-Aware Dialing is an intelligent feature that ensures your agents reach out only during active business hours in the customer’s local time zone. It’s automation meets empathy — helping your team connect when it matters most.


Gone are the days of late-night calls, frustrated prospects, and timezone guesswork. This smart system saves time, improves engagement, and boosts your team’s calling productivity.

How Does Time-Aware Dialing Work?


This feature is fully integrated into MultyComm’s cloud telephony platform. It works automatically behind the scenes to guide agents with real-time availability checks.


💡 Smart Workflow:

  • A phone number enters the system

  • MultyComm detects the time zone based on the country code

  • The system checks that region’s standard business hours

  • If within working hours → the agent proceeds with the call

  • If outside working hours → a system pop-up clearly states: “Call cannot be made right now – the contact is currently outside working hours.”

Simple. Effective. Smart.

Why Time-Aware Dialing Matters for CX & Sales Teams

Whether you’re running international outbound campaigns, managing follow-ups, or responding to leads via CRM, this feature helps you:

  • Increase answer rates with perfectly timed calls

  • Eliminate timezone errors and manual lookups

  • Improve customer satisfaction with respectful outreach

  • Enhance agent efficiency and productivity

  • Avoid missed opportunities due to poor timing

It’s not just a tool — it’s a strategic advantage for any team working across borders.

Smarter Calling Starts Now


Still relying on manual time checks or outdated call software?


With MultyComm’s AI-powered communications platform, features like Time-Aware Dialing are built to help you connect faster, close smarter, and serve better — no matter where your customer is.


 
 
 

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