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Cloud-Based UCaaS Platform for Seamless Customer Communication

MultyComm's All-in-One Solution for Sales, Support, and Customer Engagement

MultyComm's cloud communication platforms are carrier-grade and built for high-performance deployment across telecom carriers and enterprise environments. With 99.999% uptime reliability, they can be deployed flexibly—in data centers (DC), disaster recovery (DR) setups, or private cloud infrastructure. Designed as a universal communication platform, MultyComm supports both large-scale carrier networks and enterprise-grade hosted solutions.

Carrier Cloud IP-PBX platform for Class 5 Services

Carrier Platforms  

  • Cluster Architecture 

  • 99.999 Availability 

  • Multi- Tenant 

  • SIP Trunk Integration

  • Integration with legacy technologys including SS7 / ISDN- PRI / Analog Telephony 

  • In Built - Billing Engine 

  • Built - in Security - Network and User 

  • In-Built SBC 

  • Multi Factor Authentications 

  • Integrated SMS-C

  • White Labelling for Carriers 

  • Integratable and Stand alone NOC

  • Real Time Pre-Paid Billing BSS

  • Bulk Provisioning of Devices 

  • Bulk Provisioning of Users 

  • Tenant wise Service Provisioning 

  • Geo Redundant Architecture

Enterprise Telepohony Platform which includes IVR , Conferening , Meetings

Enterprise Platforms

  • Carrier Grade Performance 

  • 99.999 Availability 

  • Modular Feature Architecture   

  • Drag and Drop - multi Level IVR

  • Configurable Deployment Options

  • Private Cloud / Public Cloud 

  • Full Blown PBX Features 

  • Default Conferencing and Recording 

  • On-Prem Deployments 

  • In-built Lead Management Software 

  • Live Call Quality Matrix 

  • LDAP Integrations 

  • Single Sign on with Google / Microsoft

  • Calender Integration 

  • Operator Panel 

  • Text To Speech / Live Transcription

  • Voicemail to Email 

  • Outbound and Inboud Dialing 

  • Preview , Progressive , Predictive Dialers 

  • Agent Supervisor Management 

  • Campaign Manager

  • Customised Reporting 

  • Extensive Agent Reporting 

  • Scheduling and Reminder Calls 

  • Supervisor transfer functionality 

  • ​Multi Level Disposition 

  • Skill Based Agent routing 

  • Integration with multiple CRM's

  • Sentiment Analysis 

  • Quality Management Tool 

  • AI Integration with ChatGPT / Claude

  • Dashboards and NOC functionality 

  • Configurable Agent Parameters 

  • Multiple CSAT Options 

  • Dynamic IVR 

  • 100% API Driven  

  • Click to Call and Website Integration 

  • Integration with third party systems 

  • Mobile clients with Voice and Video Calling 

  • Mobile Collaboration Clients 

  • Full Omni Channel Support with 18 Social Media Channels 

  • Two - Way Communication across Telegram / Instagram / Whatsapp / Facebook / Viber/ Line / Snapchat & others 

  • Easily Configurable AI Chatbots / VoiceBots 

  • Humanised BOT Agents 

  • Workforce Management Modules ​

Whatsapp, LIne , Telegram in a IPPBX , Contact Centre, Agent

Collaboration And Bulk Marketing Tools 

  • Bulk Whatsapp Campaign Manager 

  • Whatsapp for Business API Integratiopn 

  • Personal Watsapp.Shop Campaign Manager 

  • Multi Agent Single Pane access

  • Integrated Reporting and Management for User and Supervisor 

  • CRM popup enabled with Social Media interactions 

  • Live transcription and transcribing messages 

  • Auto -Email to add to CRM for Non-Voice Channels

  • One to Many Agent Mapping 

  • Video Meetings - 100 party with recording and security 

  • Private Channel , Public Channel , Workflow Management and Collaboration Huddle 

  • Chat , Whiteboarding , P2P Video callig and Multi party video conferencing 

  • Application Integration with productivity applications including Google Calender etc.

  • File / Video / Audio / Voice Sharing 

  • Real-time 88 language translation and transcription 

  • Background Noise Cancellation 

  • Integrated Chat GPT AI for Agent Assist 

  • Video transcript and Voice Biometric 

  • In Line Grammar , Language and Speech Corrrection  

  • Rules framework and canned responses for standard interactions 

  • Ability to use companies own social media and AI account with no additional markup charges.

  • Bulk Whatsapp Messaging 

  • Scheduled Marketing Braoadcast 

CRM INTEGRATION

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Leverage MultyComm’s powerful platform to enable Click-to-Call, auto-dialing, and real-time screen pop-ups directly within Bitrix CRM. With our embedded dialer, there’s no need to switch between tabs or applications—manage all calls seamlessly within Bitrix. Answer inbound and outbound calls via your mobile app, while every call recording and interaction is automatically logged to Bitrix. Beyond recordings, MultyComm ensures full data syncing, including call logs, agent activity, and customer interaction details—all in one place.

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Leverage the power of MultyComm’s flexible cloud telephony platform to enable Click-to-Call and automated dialing directly within your Salesforce (SFDC) CRM. Deliver real-time screen pop-ups to agents without switching screens, thanks to our seamlessly embedded dialer inside SFDC. Answer calls on the go using mobile applications and automatically sync call recordings to Bitrix. Beyond just recordings, MultyComm allows you to push all key call data, agent performance metrics, and interaction records directly into SFDC. Easily create, manage, and track outbound campaigns—right from within your Salesforce environment.

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Integrate MultyComm with Zoho CRM to enable Click-to-Call, automated dialing, and real-time screen pop-ups—without switching windows. Our embedded dialer logs all calls, recordings, and interaction data directly into Zoho, giving you full visibility into agent performance. Easily manage outbound campaigns and customer interactions from one centralized dashboard inside Zoho.

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Multilingual 
Functionality

Unifying & Simplifying 

UCAAS , CX, CCASS

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