Services
At MultyComm, we believe exceptional products need exceptional customer support. We take a 360-degree approach to service, with teams across multiple cities working in shifts to deliver 24/7 support for both carrier and enterprise customers, ensuring systems stay online without interruptions.
Our dedicated TAC3 support team swiftly handles any major escalation unresolved within 120 minutes, giving you peace of mind and confidence that MultyComm is always here to keep your business communications running smoothly.
Planning & Scoping
Partner with MultyComm for expert Network Planning and Scoping Services that align with your unique business requirements. Our experienced planners thoroughly analyze your communication needs, manage all dependencies, and deliver cost-effective, reliable solutions designed to optimize your network infrastructure. Get a customized design tailored to your goals with MultyComm’s industry-leading expertise.
Network Design & Architecture Services
Our expert team specializes in scalable network design and architecture solutions tailored for your business growth. We ensure seamless integration with existing systems and third-party applications, delivering high resiliency, maximum uptime, and future-ready infrastructure. By thoroughly analyzing network dependencies, we plan for contingencies with alternate traffic routes and effective load balancing. Trust our network architects to build a reliable, flexible, and secure network design that drives your business forward.
Installation & Commissioning of Cloud Telephony Systems
Enjoy seamless, hassle-free installation and commissioning of your cloud telephony solution with our expert team. Our experienced professionals ensure flawless setup, backed by a centralized Network Operations Center (NOC) for proactive monitoring and outage management. Benefit from a process-driven approach tailored to your unique business requirements, guaranteeing reliable performance and maximum uptime.
Acceptance Testing
Ensure flawless implementation with our industry-leading Acceptance Testing services, guided by a comprehensive 48-step Acceptance Test Manual. Our team conducts thorough testing across all processes and performs dedicated testing for integration touchpoints to guarantee seamless system performance. We prioritize accuracy and transparency by sharing a detailed punch list with customers for review and sign-off. At the start of every project, we provide a jointly prepared Acceptance Test document, ensuring alignment on expectations and deliverables. Our structured approach helps you validate every process, minimize risk, and achieve a smooth go-live.
Our expert Cloud Telephony Support Team delivers comprehensive, 360° customer service across two international locations. We offer round-the-clock Tier 1, Tier 2, and Tier 3 support, plus 24x7 Engineering Assistance, ensuring uninterrupted service for your business.
Reach us anytime via Email, Chat, Phone, or directly through our Collaboration Platform. Our advanced Ticketing System provides real-time, minute-by-minute updates on issues and the latest enhancements applied to your platform, guaranteeing complete transparency and quick resolutions.
Ensure your telephony systems run smoothly and securely with MultyComm’s preventive maintenance solutions. Our expert team maintains detailed records of all essential and non-essential updates, provides timely patching, OS and package upgrades, and delivers major annual feature releases. Each system’s details are individually tracked, so both your operations team and ours always know the exact version in use and any pending activities. Rely on MultyComm to maximize uptime, performance, and security for your business communication infrastructure.
24x7 Global Cloud Telephony Support
Preventive Maintenance Services
100% Satisfaction Guarantee
At MultyComm, customer satisfaction is our top priority. We are committed to ensuring our customers' success and happiness throughout their journey with us. Whether you need help transitioning, migrating, or deploying our cloud telephony services, our team makes the process easy and stress-free. We maintain 100% transparency and quality service to ensure that our customers' needs are met.
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We Never Make Promises We Cannot Deliver.