Reduce Call Abandonment & Improve CX with MultyComm’s Omnichannel UCaaS

Is your team struggling with high call abandonment rates, long wait times, or missed customer callbacks?

These gaps in service impact customer satisfaction and revenue — but they’re fixable with the right communication strategy. MultyComm’s AI-powered Omnichannel UCaaS solution helps businesses take control of abandonment metrics while enhancing the customer experience (CX) in real time.

Key Call Metrics You Can Improve with MultyComm:

• Abandonment Rate Reduce the percentage of callers who hang up before speaking to an agent
  

• Calls Abandoned Within Threshold Keep abandonment within acceptable SLA-defined timeframes
  

• Average Time to Abandon Shorten the time customers wait before disconnecting
  

• Call-Back Acceptance Rate Improve the number of customers who agree to be contacted later

How MultyComm Helps You Improve These Metrics:

• Smart SLA Management Leverage advanced call-handling strategies like virtual queuing, skill alternation, queue bypass, and real-time routing to keep calls within SLA — even during peak times.
  

•  AI Multy Agent for Instant Response Instead of placing customers on long IVR holds, instantly engage them using our AI Multy Agent — providing real-time support and reducing drop-off.
  

• Flexible Callback & Routing Options Let customers choose what works for them:
  

  • Request a callback

  • Get info via SMS, WhatsApp, or Telegram

  • Forward data to schedulers or emailsThis reduces abandonment and shows customers you value their time.

  • Granular Journey-Level ReportingTrack every step of the interaction — from AI handoff to manual agent, callback attempt to resolution. MultyComm provides detailed analytics at every leg of the journey for better visibility and action.

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With MultyComm, you don’t just reduce call abandonment — you turn lost calls into saved opportunities, improve customer satisfaction, and deliver seamless, SLA-compliant service at scale.